Return Policy

Forever™ Memberships:

  • Forever Memberships paid in full, are not refundable. However, as they are considered to be assets, they are transferable. To transfer accounts, please contact us at 1-888-Forever (1-888-367-3837) or email us at support@forever.com.

  • Forever Payment Plan Memberships can be cancelled by the member at any time. Upon request for cancellation, Forever reserves the right to delete all account contents. Forever will confirm with the member that deletion of the contents of the account will occur within 30 days of the request. To cancel Payment Plan Membership accounts, please contact us at 1-888-Forever (1-888-367-3837) or email us at support@forever.com.

  • Forever Intro Memberships can be cancelled by the member at any time. Upon request for cancellation, Forever reserves the right to delete all account contents. Forever will confirm with the member that deletion of the contents of the account will occur within 30 days of the request. To cancel Intro Membership accounts, please contact us at 1-888-Forever (1-888-367-3837) or email us at support@forever.com.

Forever™ Media Conversion Services:

  • Forever offers a 100% customer satisfaction guaranteed policy on media conversion. Upon receipt of the electronic files, a customer care associate will contact our customers to review the work and confirm delight. If customers have concerns or are unhappy with the work provided, Forever will work with the customer to achieve the desired results. Customers are welcome to email us at support@forever.com if unsatisfied with the results of their conversion project.

  • Your memories are insured from your door step through the Forever processing facility and back to your door step. If at any time during the process, your memories are damaged, we will work with you to recuperate the loss. The sad reality is that insurance companies can only replace the value of the physical item and not your memories. At Forever, your happiness is paramount and we will work with you and our partner FedEx to ensure a safe journey.