Terms of Service

All users are required to certify that they have read, understand, and agree to this policy before using any Forever Services. A short overview of these Terms of Service is provided in green. This overview is not legally binding. All users agree to the full policy terms below.

All users agree to the full terms and conditions, the green summary listed here is for convenience only.

Please read these Terms of Service (“Terms”) carefully. These Terms govern and apply to access and use of Forever™ technology and services available through the Forever™ website (located at www.forever.com), Forever™ web and mobile applications, Forever Storage®, software, premium services, conversion services and other products or services offered by FOREVER (collectively, “Forever Services”). By opening an Account with Forever, Inc. (“we”, “us”, “our” or “FOREVER”), or by accessing, purchasing or using Forever Services, whether as an Account Originator, Member, Account Manager, or any other user of Forever Services (collectively, “you”), you agree to be bound by all of the terms and conditions described in this agreement.

There are different types of accounts that you may create within Forever for yourself and others.

You are required to be truthful when creating your account and may only create accounts on behalf of others for whom you have express legal permission.

1. Establishing a Forever™ Account

1.1 Account origination.

In order to access and use certain Forever Services, you will need to originate an Account with FOREVER. When originating an Account, you are required to establish a username and a password. You may originate:

  • a Forever Account (formerly called a Permanent Account or a Guaranteed Account) by purchasing a Forever™ Membership and Guaranteed Permanent Sharable Storage ("Forever Storage"), and agreeing to these Terms; or
  • an Intro Account, (formerly called an Introductory or Free Account) by registering and agreeing to these Terms.

Throughout these Terms, where we use the word “Account” or “Accounts”, we are referring to both Forever Accounts and Intro Accounts. There are certain roles that may be associated with each Account, including:

  • an “Account Originator” who opens the Account and pays any fees required to access Forever Services;
  • a “Forever Member” or “Intro Member” who the Account is for or about (may be the same person as the Account Originator); and
  • one or more “Account Managers” who may have certain permissions to manage and control a Forever Account after the death of a Forever™ Member, or during the life of a Member with the Member’s permission.

You may originate an Account for yourself (you are both the Account Originator and the Member), or you may originate a Forever Account as a gift for another person, for example, a close friend or relative, or to honor a deceased family member, or you may originate an Intro Account on behalf of someone to help get them started using FOREVER. In all cases, if you originate an Account for someone besides yourself, you represent that you are a friend or family member of the Member, or a media organizer acting on behalf of the Member and that you have the Member's permission to originate the Account. If you act as an Account Originator, you represent that you are acting in good faith for the benefit of the Member. By originating an Account, you represent that you are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. To originate an Account, you also represent that you are of legal age to form a binding contract. You agree to provide accurate, current and complete information about the Account.

When originating an Account, you must not:

  • provide any false information to us;
  • create an Account for any other living person other than yourself, unless you have the other person's permission, or you have legal authority to enter a binding legal contract on behalf of the other person (such as Power of Attorney), or you are originating an Account as a gift for a close family member or friend;
  • use a username that is the name of another person with the intent to impersonate that person;
  • use a username that is subject to rights of another person without appropriate authorization; or
  • use a username that is offensive, vulgar or obscene or otherwise in bad taste. We reserve the right to suspend or terminate an Account if any information provided during the origination process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create that violates our Terms.
You are solely responsible for your content and account confidentiality.
1.2 Account security.

You are responsible for maintaining the confidentiality of your password and Account, and agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You must not share your username and password with others. You are solely responsible for activities that occur under your Account, and you are responsible for any loss or misuse of your Content or breach of ownership or intellectual property rights by any third parties if you fail to maintain the confidentiality of your password and Account.

If you choose to link your Forever™ Account to services such as email or social networking sites, you authorize us to access, store and use information from those accounts in order to provide Forever Services.
1.3 Links to other sites and services.

Certain Forever Services may enable you to link your Account to various email, webmail, social networking, and other online Accounts. Certain Forever Services may access and retrieve your Account information from these sites on your behalf (in some cases, by using your username and password) to make information or services available to you. By linking your other Accounts, you expressly authorize us to access your Account information from those third party Accounts, on your behalf as your agent and permit us to access, use and, in some cases, store your Account information to provide Forever Services. FOREVER is not responsible for any security breaches or the reposting of any information through other sites or services to which you link your Forever Account.

You're not permitted to copy, modify, sell, or otherwise use Forever Services in an unlawful way.

2. Use of Forever Services

2.1 Access to Forever Services.

FOREVER provides web and mobile software applications, and use of its website (located at www.forever.com), to enable you to access and use your Account at FOREVER. Provided you comply with these Terms, FOREVER grants you a limited, nonexclusive, revocable, non-assignable (except as provided in these Terms), right to access and use Forever Services for your own personal use through a generally available web browser or supported mobile device, and to download and install a copy of FOREVER’s mobile applications to your mobile device. You must not:

  • copy, modify or distribute Forever Services for any purpose;
  • sell, transfer, sublicense, lease, lend, rent or otherwise distribute Forever Services to any third party;
  • decompile, reverse-engineer, disassemble, or create derivative works of Forever Services;
  • make the functionality of Forever Services available to multiple users through any means;
  • upload viruses, spyware, malware, Trojan horses, worms, spiders, robots, crawlers, automatic software or other malicious software to the Forever Services; or
  • use Forever Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms.
Purchased services must be redeemed within 12 months.
2.2 Media Conversion and Video Production Services.

If you purchased media conversion or video production services, all materials must be submitted to Forever for transfer or conversion within 12 months of purchase.

You are still bound to these terms even when accessing Forever through an App Store or other distributor.
2.3 App distributors.

If you access or download any Forever™ applications from a third party distribution platform or app store where FOREVER makes its applications available (“Reseller”), you acknowledge and agree that these Terms apply between you and FOREVER, and not any additional or different terms of the Reseller.

You may not use Forever Services maliciously or for any commercial or unlawful purposes.
2.4 Unauthorized use.

You agree that you will not do any of the following while using or accessing Forever Services:

  • attempt to access or search Forever Services or download information or data through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other generally available third party web browsers;
  • access, tamper with, or use non-public areas of Forever Services, our computer systems, or the technical delivery systems of our providers;
  • gather and use information, such as other users’ names, real names, or email addresses, to transmit any unsolicited advertising, junk mail, spam or other form of solicitation;
  • use Forever Services for any commercial purpose, or for the benefit of any third party, or in any manner not authorized by these Terms;
  • violate any applicable law or regulation; or
  • encourage or enable any other individual or entity to do any of the foregoing. We reserve the right to investigate violations of any of the above and involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms.
Forever Services will change over time.
2.5 Changes to Forever Services.

We may modify, update, improve, replace or discontinue features, functionality or services within the Forever Services from time to time in our sole discretion. We will endeavor to notify you of material changes, but there may be instances where changes are made without notice to you.

You retain full ownership and rights to the content you store using Forever.

3. Ownership and Privacy of Your Content at FOREVER

3.1 Ownership of your Content.

FOREVER enables or intends to enable you to upload, store, post, link, access, view and share information, photographs, images, graphics, videos, films, songs, sounds, audio recordings and clips, artistic works, text, writing, stories, letters, comments, posts, submissions, questions, documents, files, data, software, scripts, materials and other content (“Content”) using Forever Services. You retain full ownership and all of your intellectual property rights to the Content you store using Forever Services, and you are responsible for protecting those rights. You are responsible for your Content, including its legality and appropriateness.

We don't claim ownership of your content but we do require certain permissions to manage your content.
3.2 Rights and permissions.

We do not claim ownership to any of your Content, and these Terms do not grant us any intellectual property rights to your Content. However, in order to maintain your Account and provide Forever Services to you, we need certain permissions to manage your Content, such as hosting and backing up your files, and sharing your Content at your request with your friends and family, and or sharing your Content at your request with the public. You grant us rights and permissions to store and access your Content in order to:

  • copy your Content for backup purposes,
  • copy or modify your Content to enable access in current file formats over time;
  • access your Content to provide technical or customer support; and
  • share your Content as directed by you or in accordance with these Terms. These permissions extend to authorized third parties who may provide services to FOREVER under legal agreements that enable access to your Content solely to perform services on our behalf and not to disclose that Content or use it for any other purposes.
Forever offers different levels of privacy that enable you to control who sees your content.
3.3 Privacy and security of your Content.

FOREVER provides several privacy layers that enable you to control how you store and share your Content with other people. These privacy layers include:


Content placed in the public layer will be visible and accessible to other Forever™ Members, anybody who visits the Forever™ website, and the general public through web searches, email links, and similar services.

Friends and family.

Content placed in this layer will be accessible through the Forever website only by friends and family members designated by you. You may form one or more ‘friends’, ‘family’ or ‘friends and family’ groups, and change the list of designated people with access to this Content at any time.


Content placed in this layer will be accessible through the Forever™ site solely by you, or one or more persons designated by you.

FOREVER will take all reasonable measures to maintain the privacy and security of your Content according to the privacy layer in which you choose to store your Content, and will only disclose or share Content with others:

  • as directed by you (or after your lifetime by your designated Account Manager), including to designated people within your ‘friends and family’ privacy layer, or to the general public in the case of Content placed in the ‘public’ layer;
  • if FOREVER believes disclosure is reasonably necessary to comply with legal processes, including but not limited to civil and criminal subpoenas, court orders, or other disclosures required by law; or
  • in accordance with these Terms. Please note that despite our best efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.
You are responsible for the privacy of your content within Forever.
3.4 Your responsibilities.

You are responsible for storing and maintaining your Content at the appropriate privacy layer, and for how you share your Content or communicate with other people. FOREVER is not responsible for any Content that has been shared with others or made publicly available by you or by FOREVER in accordance with these Terms. FOREVER is not responsible for any loss or misuse of Content or breach of ownership or intellectual property rights by any third parties who were provided access by you, whether directly or by linking your Account to third party sites or services, or in accordance with these Terms.

You represent and warrant that:

  • you own your Content or you have the right to use it and grant us the rights and licenses as provided in these Terms, and
  • the converting, transferring, uploading, storing, linking, or posting of your Content on or through Forever Services is not unlawful and does not violate the privacy rights, publicity rights, copyrights, other intellectual property rights or contract rights or any other rights of any person.
Please consider carefully the content you choose to make publicly available as others may copy it, modify it, or re-share it
3.5 Content that you make publicly available.

If you choose to make your Content publicly available using Forever Services, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Forever Services. You agree that this license includes the right for us to make your Content available to other Forever Members, who may also use your Content subject to these Terms. Please consider carefully the Content you choose to make publicly available in your public layer, as others may copy it, modify it, or re-share it. FOREVER has no responsibility for Content you choose to make publicly available except to maintain the availability of Content in your public layer.

You can delete and modify content, but items that you've shared may still persist within Forever.
3.6 Managing your Content.

You may modify, delete or remove your Content at any time, except to the extent you have shared your Content with others who may have copied, saved and not deleted it. In certain instances, however, some Content (such as posts or comments you make) may not be completely removed and copies of your Content may continue to exist on FOREVER or elsewhere. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any Content on FOREVER.

Forever guarantees the preservation of purchased Forever Storage®.

4. Long Term Preservation and Control of Forever™ Accounts

If you have originated a Forever Account, and provided that you have paid all required fees for your Forever Storage®, FOREVER provides a guarantee of preservation for your Forever Account and Content, and enables you to control how your Content is preserved during your lifetime and after your death. In the case of a purchase under a payment plan, your storage will be permanent only to the extent you have completed payment for that storage (please see Section 4.5 below). Please note that this entire Section 4 does not apply to or protect Intro Accounts (formerly Introductory or Free Accounts).

Forever guarantees that your paid permanent content will be available for your lifetime plus 100 years.
4.1 Forever™ Guarantee.

Subject to these Terms, FOREVER guarantees that Content will be preserved and accessible (using then current formats and supported devices based on FOREVER’s best judgment and assessment of future technology) in your Forever Account for the lifetime of the Forever™ Member and 100 years thereafter (“Guarantee Period”). For Forever Accounts established by organizations, corporate entities, or to memorialize a person who is already deceased, the Guarantee Period is 100 years from the date the Account is opened. For Forever Accounts established by couples, the Guarantee Period is 100 years after the lifetime of the last surviving spouse or partner. In addition, 37% of payments for your Forever Storage are retained by FOREVER as a management fee to compensate us for immediate Member acquisition, Member support, and Account origination services. FOREVER transfers the remaining fees paid for Forever Storage® into the Forever™ Guarantee Fund, and invests those funds, and maintains the Forever Guarantee Fund, in accordance with the Forever Guarantee Fund Investment Policy. You acknowledge and agree that FOREVER cannot guarantee that we will be able to preserve your Forever Account or Content after the 100 year Guarantee Period, however, FOREVER’s goal is to preserve Content on a longer-term basis – for hundreds or thousands of years or longer – and will endeavor to achieve this goal. Our service is designed to preserve your Content through natural disasters, wars, terrorism, economic depressions, and other events that cause major disruptions in society. We secure your Content using high quality storage at multiple datacenters at geographically diverse locations, and have backup and recovery plans to restore access as soon as reasonably practical.

4.2 Forever Guarantee in the case of insolvency.

In the case that FOREVER becomes insolvent, ceases operations, or is otherwise unable to provide services to preserve the Forever Storage of its Members, then the assets in the Forever Guarantee Fund will be used pay for pay for the costs of maintaining Forever Member access to their Forever Accounts for at least a period of two years and then moving the memories within those Accounts to an alternative sharable storage provider (if available) and paying for that alternative sharable storage for as long as possible. If no alternative sharable storage provider is available, then the remaining assets in the Forever Guarantee Fund (the “FGF”) would be used to maintain access to the Forever Accounts for as many years as possible.

4.3 Loan Authorization by FOREVER Board.

The purpose of the FGF is to guarantee Forever Members that their memories will be preserved for their lifetimes plus 100 years with a goal of many generations beyond. The FOREVER Board of Directors (the “Board’) may, in its sole discretion,

  • determine that it is in the best interest of Forever Members to make a loan from the FGF to FOREVER and
  • act as authorized representatives of the FGF to approve the loan pursuant to FOREVER’s FGF Investment Policy.

Any such loan authorized will be limited to the sum of money transferred into the FGF by FOREVER from capital invested into FOREVER by its investors (“Investor Deposits”) plus the cumulative interest, dividends, and capital gains earned on the Investor Deposits. No money transferred into the FGF as the result of purchases of Forever Storage by Forever Members (“Member Deposits”), or interest, dividends, or capital gains earned from those Member Deposits, can be accessed under this loan. For clarity, the principal plus accrued interest of any loan is an asset of the FGF.

Forever enables you to determine how your account and content are managed after your death.
4.4 Preservation and control of Forever Accounts.

FOREVER enables you to determine how your Forever Account and Content is preserved and managed after your death.

Forever Account settings.

At present or in the future as our functionality expands, you may specify through your Account settings any changes to your Forever Account and Content that will become effective upon your death, and/or at specified date(s) in the future (such as 25 years after your death). Settings may include:

  • Content to be preserved that may not be viewed, copied, modified, edited, altered, removed or deleted;
  • Content to be removed or deleted;
  • Content to be moved from one privacy layer to another, such as from your ‘private’ to ‘friends and family’ layer;
  • whether Content or new posts or links may be added by people on your ‘private’ or ‘friends and family’ lists, or by members of the general public; or
  • additions, changes, or deletions to your ‘private’ or ‘friends and family’ lists and what rights those designated people have to access, view, add, post, link, copy, download or modify your Content.
You may assign account managers who have access and control of your account in the future.
Account Managers.

You may designate a sequence of people to act as Account Managers for your Forever Account. You grant an Account Manager full or partial control over your Forever Account and Content, including the ability to perform some or all of the following actions:

  • upload, add, access, view, modify, edit, link, post, download, copy, remove or delete Content;
  • modify the privacy layers at which Content is stored, or
  • add, change or delete people who have access to Content at ‘friends and family’ and ‘private’ layers, and the rights those designated people have to access, view, add, post, link, copy or download Content. Your 1st Account Manager will retain the rights granted by you until the end of the Manager’s lifetime, unless the Manager relinquishes control earlier, at which time the 1st Manager’s rights will transfer to your 2nd Account Manager, and so forth. You may also enable your designated Account Manager to appoint subsequent Account Manager(s) to control your Forever Account and Content. FOREVER will enable your Account Managers to create a username and password and exercise rights over your Forever Account either during your lifetime, upon your death, or at a future date specified by you. Each Account Manager must agree to be bound by these Terms. You can also choose to have no Account Manager(s) so that your settings cannot be changed and no Content can be deleted after your death.

You acknowledge and agree that upon your death:
  • FOREVER will preserve your Forever Account and Content after your death in accordance with your Account settings, and/or as directed by your Account Managers (designated by you or by subsequent Account Managers), and you grant FOREVER full authority and rights to manage your Forever Account and Content in accordance with those instructions and these Terms;
  • FOREVER will permanently disable your username and password and prevent any access or use of your Forever Account using your username or password; and
  • if an Account Manager was not designated or no longer exists for your Forever Account at some point in the future, FOREVER will preserve your Forever Account and Content by applying the FOREVER Default Preservation Policy (below).

We have a default preservation policy for those that do not specify how their account should be handled after their death.
4.5 Default Preservation Policy.

If you have not designated an Account Manager and/or specified how your Forever Account and Content are to be preserved in your Account settings, then upon your death, you acknowledge and agree that FOREVER will preserve your Forever Account and Content in accordance with FOREVER’s default preservation policy (“Default Preservation Policy”), and you grant FOREVER full authority and rights to manage your Account and Content in accordance with the Default Preservation Policy:

FOREVER will save and preserve Content in your Forever Account as it existed at the date of your death or last-known instructions from you or your Account Manager, and not permit any other person to modify, edit, remove, or delete any of your Content, with the exception that if you so choose, after your death other Forever™ Members will continue to be able to add comments and tributes to your Forever Account at the Public, or Friends and Family layers.

FOREVER will preserve your existing Account settings as of the date of your death or last-known instructions from you or your Account Manager, including:

  • maintaining your Content at the privacy layers set by you;
  • maintaining access to your Content by designated people on your ‘friends and family’ and ‘private’ lists, but not adding, removing or changing any people authorized to have access to your Content. People designated as ‘friends and family’ or ‘private’ will retain any privileges to upload, add, post, copy or link to new Content granted by you prior to your death, but not to modify, edit, remove or delete any of your existing Content. If you have placed Content at your ‘private’ layer with access for you alone, your content will be saved and will not be accessible to any person.

While FOREVER has no obligation to add any party to your approved list of ‘friends and family’ with access to your Content, from time to time FOREVER may review an application by a family member or direct descendant of the Forever Member, provided the party provides sufficient proof of a familial connection to the Forever Member and pays any required Forever™ service fees, and grant limited access to that party, at FOREVER’s sole discretion.

FOREVER has no obligation to review or monitor your Forever Account for new Content added, linked or posted by friends, family or any other party, however, FOREVER reserves the right to monitor and review new Content and interactions at your Account, and to remove any Content, that we consider, in our sole discretion, to be in violation of our acceptable use policy (Section 5.2) or any other provision of these Terms, or otherwise harmful to Forever Services.

FOREVER will permanently disable your username and password and prevent any access or use of your Forever Account using your username or password.

You can buy Forever Storage®; on a payment plan. Your Forever™ Account will only be permanent when fully paid for.
If you pass away before you've made all your payments, Forever will consider your Forever™ Account as fully paid if you made a minimum of 3 payments and at least 3 months passed between the time you opened your account and your death.
4.6 Purchase of Forever™ Accounts by Payment Plan.

If you have entered into a payment plan with FOREVER to pay for your Forever Account by making monthly installment payments over the term of the payment plan period, your payments will be applied towards the purchase of your Forever™ Membership, origination and support services, and your Forever Storage®, over the term of your plan in accordance with FOREVER policy. The amount of your Forever Storage will be determined by the portion of your payments received by FOREVER and applied towards the purchase of that Forever Storage in accordance with the terms of your payment plan. This Section 4 (including the Forever™ Guarantee in Section 4.1) will only apply to and protect Forever Storage that has been fully paid for according to the terms of your payment plan. All of your storage purchased under a payment plan will become permanent only when fully paid for over the term of the plan (or upon early completion by payment in full of all remaining outstanding amounts due under the payment plan). The purchase of your Forever Membership will only be completed when your payment plan is fully paid (i.e. when you complete your monthly payments, or pay the total amount due before the completion of the payment plan). If you do not complete all payments on time, any storage that has not been paid for will not be permanent and may be suspended, canceled and/or deleted. All payments made according to a payment plan or subscription are non-refundable, and under no circumstances, including, without limitation, failure to complete a purchase plan or subscription in full, will you be entitled to a refund of any payments made for Forever Services.

If you die (“pass away”) prior to completion of all payments due under your payment plan, provided that you have made at least the first three (3) payments on a timely basis and FOREVER receives a valid death certificate or notice certifying the date of death (date of death must also be at least three (3) months after the Account origination date), FOREVER will treat your payment plan and Forever Account as fully paid (including your Membership and Forever Storage). In the case that you stop making monthly payment plan payments, we will suspend your Account 90 days after you stop payment, but then save all of your data for a 12 month period so your relatives may notify us of your passing, or we may determine that you have passed away.

4.7 Notification of death.

FOREVER will accept receipt of a copy of a valid death certificate or other valid death notice as notification of the date of death of a Forever Member, Account Manager or other authorized user. While we have no obligation to search the public record for death notifications, FOREVER reserves the right to monitor public records and determine, in our sole discretion, if the relevant person has been declared deceased by public authorities.

4.8 Compliance with laws, court orders and legal process.

FOREVER will endeavor to preserve and administer your Forever Account and Content in accordance with your Forever Account settings, and/or the directions of your Account Manager; however we will comply with any valid legal process or legislation (existing now or in the future) that directs how we preserve or manage your Forever Account or Content, including civil and criminal subpoenas, court orders, or disclosures required by law. Please note that certain of your Content, such as certain property, licenses or other rights, may cease to be yours upon your death or may be required to be transferred to another party according to the terms of a will, contract or other legal process. You acknowledge and agree that FOREVER is required to comply with any such legal processes and legislation, and you authorize us to do so.

4.9 Forever™ Master Administrator.

In the event of any dispute or lack of clarity about the instructions in your Forever™ Account settings or the directions of your Account Manager, or any other issue that may arise in the future concerning the control and preservation of a Forever Account, you authorize FOREVER, in its sole discretion, to take whatever action FOREVER deems appropriate at that time to preserve the Forever Account and Content.

Introductory Accounts are not guaranteed.

5. Introductory Accounts

FOREVER provides Intro Accounts (formerly Introductory or Free Accounts) with limited quantities of digital storage to enable people to experience features and services available at FOREVER on a trial basis, and to connect with and view Content preserved by friends and family who are Forever™ Members. Intro Members may upgrade by purchasing a Forever Account at any time. FOREVER does not provide long-term preservation of Intro Accounts or Intro Member Content, and FOREVER reserves the right to discontinue, suspend or cancel Intro Accounts at any time for any reason in its sole discretion, including, without limitation, Intro Accounts that have been inactive for a period of time determined by FOREVER in its then current policies. If an Intro Account is suspended or cancelled for any reason, FOREVER may permanently delete all Content associated with the Account.

6. Content and Interactions using Forever Services

6.1 Content disclaimer.

Content or information that is converted, transferred, uploaded, stored, posted or otherwise made available using Forever Services has not been reviewed, verified or authenticated by FOREVER, and may include inaccuracies or false information. FOREVER makes no representations, warranties, or guarantees relating to the quality, suitability, truth, accuracy or completeness of any such Content or information. You acknowledge sole responsibility for and assume all risk arising from your use or reliance upon any such Content or information.

You agree not to use Forever to break the law.
You are responsible for the content of your Forever account.
6.2 Acceptable use.

When converting, transferring, uploading, storing, or posting Content or otherwise using Forever Services, you agree not to use Forever Services in an unlawful or inappropriate manner, including, but not limited to:

  • submitting material that violates a third party’s proprietary rights, including privacy and publicity rights, or that otherwise violates any applicable law;
  • submitting copyrighted Content for which you do not own the copyright or have not obtained the written permission of the copyright owner;
  • publishing falsehoods or misrepresentations that could damage FOREVER, our Members, or any third party;
  • publishing any private information of someone, like their address, phone number, email address, and similar information without their permission;
  • submitting material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate;
  • posting advertisements or solicitations;
  • impersonating another person or representing yourself as affiliated with FOREVER or our staff;
  • soliciting a user's password or other Account information; or
  • harvesting user names, addresses, or email addresses for any purpose

FOREVER does not have an obligation to review or edit any Content, or to monitor use of Forever Services or any interactions between you and other Members, users or third parties (including friends and family). You are solely responsible for the Content you convert, transfer, upload, store, post, or otherwise make available using Forever Services and your interaction with other Members, users or third parties. However, FOREVER reserves the right to monitor and review Content and interactions, for the purpose of operating Forever Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. FOREVER reserves the right, without prior notice, to limit communication between you and other Members, users or third parties in the case of unwanted or inappropriate communication, and to remove or disable access to any Content, that we consider, in our sole discretion, to be in violation of these Terms or otherwise harmful to Forever Services.

Your use of Forever must not violate copyright or obscenity laws.
6.3 Content Representation and Warranty.

You represent and warrant that the following statement are true regarding any Content (including without limitation, photos, film, 35 mm, videotape, slides, prints, etc.) that you use Forever Services to convert, transfer, upload, create, store, host, or post:

  • You understand that commercial movies, TV programs, professional photograph images, and certain other Content is subject to copyright laws and that it is illegal to make copies without the expressed written permission of the copyright owner. You acknowledge that professional studio movies and TV shows will not be transferred by FOREVER without the written consent of the actual copyright owner.
  • You understand that obscene materials are not protected speech and states may prohibit importation, distribution, possession, storage, exhibition, etc. of obscene materials. Under no circumstance will FOREVER knowingly transfer hardcore pornographic Content.
  • You understand that FOREVER is not responsible for reviewing your Content for copyright infringement or obscenity; however, if FOREVER discovers infringing or obscene Content, then FOREVER will not convert or store the Content. FOREVER will notify you of any discovered obscene or infringing Content. If FOREVER does not convert or store our Content due to copyright infringement or obscenity you will still be charged by FOREVER for any partial Forever Services provided.
  • You understand that if FOREVER discovers child pornography, violence against children, or other reportable crimes in your Content then FOREVER will report it to the appropriate authority immediately.

You represent and warrant that FOREVER’s converting, transferring, uploading, storing, hosting, or posting of your Content:

  • will not infringe upon or violate any copyright, trademark, licensing right, or other intellectual property right, or other property right of any third party because you are the rightful owner or the rightful owners have given you written permission to copy the Content;
  • will not violate any obscenity law or other applicable law, rule or regulation; and
  • is not for any illegal, obscene, offensive, or immoral purpose.

7. Privacy Policy

Our Privacy Policy governs how we collect, use and disclose information from our Members and other users. You agree that FOREVER’s Privacy Policy is incorporated into this Agreement, and governs our treatment of any information, including personally identifiable information you submit to us. Please note that certain information, statements, data, and content (such as photographs) which you may submit to FOREVER, might, or are likely to, reveal your gender, ethnic origin, nationality, age, or other personal information about you. You acknowledge that your submission of any information, statements, data, and Content to us is voluntary on your part.

Forever may not be used to violate copyright law.

8. Copyright Policy

FOREVER does not permit you to use Forever Services to convert, transfer, upload, store, save or post Content or conduct any activity that infringes the copyright or intellectual property rights of another party. FOREVER will remove any such Content if properly notified that such Content infringes another party’s intellectual property rights. If you are a copyright owner or an agent thereof and believe that any Content infringes upon your rights, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
  • a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
  • identification of the URL or other specific location on FOREVER where the material that you claim is infringing is located;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our Copyright Officer via email at: dmca@forever.com, by phone at (412) 904-6330, or by mail at Copyright Officer, Forever, Inc., One PPG Place, 20th Floor, Pittsburgh, PA 15222.

9. Indemnity

You agree to indemnify and hold FOREVER and its directors, officers, employees and agents harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys' fees) we incur in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of Forever Services or the use of Forever Services by any person using your Account violates any applicable law or regulation, or the rights of any third party.

10. Third Party Sites

10.1 Links to Third Party Sites.

Forever Services may include links to other sites and services that are not operated by us. We do not endorse and are not responsible for the content or links displayed on such sites. You are responsible for and assume all risk arising from your use or reliance upon any third party sites.

Forever uses the Stripe API to process payments. By using Forever you agree to Stripe’s Terms of Service.
10.2 Third Party Payment Processor.

Currently, FOREVER uses the third party payment platform, Stripe, Stripe Connect, and the Stripe API to process payments and monetary transactions for Forever Services. By using FOREVER, You are agreeing to FOREVER’s Terms of Service, and You are also agreeing to be bound by Stripe's Terms of Service.

You expressly understand and agree that FOREVER will not be liable for issues regarding any financial or monetary transactions between you and any other party, including Stripe.

You understand that the Stripe API is subject to change at any time and such changes may adversely affect you. You agree to hold FOREVER harmless for Stripe’s actions (whether intentional or unintentional) that adversely affect you.

FOREVER may change its third party payment processor at any time without notice to you.

11. Ownership of Forever Services

These Terms do not grant you any right, title or interest in and to Forever Services, domain names, brand names or logos, or any other property or intellectual property rights owned by FOREVER. Forever Services and brands are protected by copyright, trademark, and other laws of the United States and certain other countries around the world. You may not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights or any notices incorporated in or accompanying Forever Services, including of our licensors. You acknowledge and agree that any feedback, comments or suggestions you may provide regarding Forever Services (“Feedback”) will be the sole and exclusive property of FOREVER and you hereby irrevocably assign to us all of your right, title and interest in and to all Feedback.

You can cancel your Forever™ Account and delete your content from Forever if you wish.
However, you are not entitled to any refund unless you cancel within 5 days of purchase.

12. Account Suspension or Cancellation

12.1 Forever™ Account Cancellation or Rescission.

You have the right to cancel your Forever Account at any time. While you may close your Account and delete your content if you choose, you are not entitled to a refund of any amounts paid, with the exception that you can rescind your decision to buy Forever Storage® within 5 days of purchase and receive a full refund. FOREVER has the right to suspend, disable or cancel your Forever Account if you violate any of these Terms, abuse or misuse Forever Services (e.g. repeat copyright infringement, failure to pay for storage utilized, etc.), use the Forever Services in a way that may cause us legal liability, or disrupt others’ use of the Forever Services. FOREVER may suspend or disable your Forever Account immediately and without notice until you remedy, in FOREVER’s sole discretion, the breach of these Terms. FOREVER will provide 90 days written notice prior to Account cancellation, and if you have not remedied, in FOREVER’s sole discretion, the breach of these Terms within the 90-day period, FOREVER has the right to cancel your Forever™ Account. Under no circumstances will suspension, disablement or cancellation, by you or FOREVER, entitle you to a refund of any payment made for Forever Services, including any upfront payments to establish a Forever Account or any payments made according to a subscription or payment plan, with the exception of the 5 day rescission right described above.

12.2 Intro Accounts.

You may cancel your Intro (formerly Introductory or Free Accounts) Account at any time. FOREVER reserves the right to suspend, disable or cancel an Intro Account at any time for any reason whatsoever, in its sole discretion and without notice, including, without limitation, Intro Accounts that have been inactive for a period of time determined by FOREVER in its then current policies.

13. Disclaimer


14. Limitation of Liability





15. General

15.1 Law and forum.

Your Account Agreement, these Terms and any claim, cause of action or dispute (“claim”) arising out of or related to your Account Agreement or these Terms shall be governed by the laws of the Commonwealth of Pennsylvania and the United States, regardless of your country of residence or where you access Forever Services, and without regard to any conflict of laws rules or principles or the United Nations Convention for the International Sale of Goods that would compel the application of the substantive laws of any other jurisdiction. You agree that all claims arising out of or related to your Account Agreement or these Terms must be resolved exclusively in a state or federal court located in Allegheny County, Pennsylvania. The prevailing party in any legal proceeding or action to enforce any term of the Agreement will be entitled, in addition to any other rights and remedies such party may have, to recover its costs and reasonable attorneys’ fees incurred in such proceeding from the other party. Notwithstanding the above, FOREVER may apply for injunctive remedies (or equivalent relief) in any jurisdiction.

15.2 Indemnity.

You agree to indemnify and hold FOREVER and its directors, officers, employees and agents harmless from and against any and all claims, damages, losses and expenses related to any claim by a third party against us related to your Content on FOREVER or use of any Forever Services.

15.3 Assignment.

You may not assign any of your rights in these Terms, and any such attempt is void, but FOREVER may assign its rights to any of its affiliates or subsidiaries, or to any acquirer or successor in interest, without notice to you. These Terms create no third party beneficiary rights.

15.4 Waiver.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.5 Severability.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

15.6 Entire agreement.

These Terms of Service, the Privacy Policy, Return Policy, and Investment Policy of the Forever™ Guarantee Fund constitute the entire agreement between you and FOREVER on the subject matter covered, and supersede all prior agreements and understandings, whether written or oral, with respect to your Forever account, and your use of the Forever Services.

We may make changes to this policy over time.

16. Revisions

We may revise these Terms from time to time, and will post the revised Terms on our website and may send you an email notification that the Terms have been revised, or communicate revisions in articles we post on our blog. By continuing to access or use Forever Services after revisions to the Terms become effective, you agree to be bound by the revised terms. You should review our Terms from time to time so that you become aware of any changes that we make.

Effective Date of this policy is January 1, 2017.