Tech Tip: Whitelisting

When you click the “Lost Password” link on (or most other websites, in fact), you will be sent an email to reset your password. However, that email often doesn’t arrive, leaving you locked out of the website with no apparent remedy. This problem can also occur with email newsletters, or any emails generated by pixels2Pages, meaning you miss out on important information or offers. In fact what happens is that the email has been sent but was picked up by your email software and marked as spam or junk mail. Services like Gmail, Outlook and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want. Checking your junk mail will usually result in that email being found, but there’s a better way, which is known as “White-listing,” so that you actually receive the emails you want to receive.

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