What is an "Item"?
- One set of up to 25 photo prints = 1 Item
- One set of up to 25 photo slides = 1 Item
- One set of up to 25 negatives = 1 Item
- One video (VHS, PAL, BetaMax, Hi8, MiniDV tape, DVD, or 3/4"U-matic) = 1 Item
- One film (8mm, Super 8mm, or 16mm up to 50 ft) = 1 Item
- One audio item (cassette, record, 8-track, reel-to-reel tape) = 1 Item
You can mix and match item types within your FOREVER Box. We count the number of items, no matter their size. For example, a 3-hour video tape is counted the same as a 3-minute video tape.
Why should I digitize my memories?
You should digitize your memories because they're one-of-a-kind and like all physical items, they are susceptible to damage. You also deserve the peace of mind that comes with knowing that they will never be lost.
At FOREVER, we believe in the importance of legacy, and that people should be able to protect and share their values, memories, and life experiences with future generations. Your memories are worth preserving, and by digitizing them, you're preserving them for generations to come.
What if I have extra items that I want to add to my box?
No problem! We provide all the barcodes you need for your included items, plus plenty of extras for additional items you may want to include. Just add a barcode to each of your items and pack them in your Box. Feel free to add as many items as you can fit inside. We'll invoice you for the extras.
If you run out of barcodes, we've got you covered! Just pack your extra items into your FOREVER Box and we will apply barcodes when we receive your FOREVER Box at our facility.
How will I get my digitized items back?
Your digitized memories will automatically be added to your FOREVER Box Center in your FOREVER Account, where you can stream, view, and enjoy them for 60 days. From your FOREVER Box Center, you can also download your memories to your computer or mobile device, upgrade to FOREVER® permanent cloud storage, and easily transfer your memories to your permanent account if you already own FOREVER permanent cloud storage.
In addition, you can choose to get all your digitized memories back on a thumb drive or get your digitized videos back on a DVD set.
Where do you ship to?
We ship to all 50 states (including Alaska and Hawaii) and to Canada.
Can I order multiple copies of thumb drives and DVD sets of my digitized memories?
Yes! When you build your FOREVER Box, you can choose to purchase up to 10 copies of a thumb drive containing your digitized memories or up to 10 copies of a DVD set containing your digitized videos.
How many DVDs will I receive if I choose to get my videos back on DVD?
Each video or film that you send to us will be backed-up on its own individual, custom-labeled DVD. If one of your videos is too long to fit onto a single DVD, it will be broken up into two DVDs at no additional charge. You can choose to purchase multiple copies of your DVDs at checkout.
How do I know that my precious memories will be safe during shipping?
At FOREVER, we take every step to keep your memories safe. That's why we partner with FedEx, the best shipping provider in the industry. When FedEx ships your FOREVER Box, they will provide you with a tracking link so that you can track your FOREVER Box all the way to our facility.
If you want additional peace of mind, you can add an Enhanced Protection Plan to your order. We understand how important your priceless memories are, which is why our Enhanced Protection Plan is active from the moment your items leave your hands to the moment you get them back again. In the very rare event that your items are lost or damaged, you'll receive up to $5,000 depending on the size of your Box.
Every order is protected with a 30-day on-site digital back up.
Do you digitize sound on film?
Yes! If your film has sound, we digitize it using our state-of-the-art technology.
Will you organize my digitized files in the order I packed them?
Absolutely! We organize your digitized files in the same order that you pack and label the originals in your FOREVER Box.
Do you restore or enhance my photos as part of the digitization process?
We take every step possible to ensure that your digitized memories are of the highest quality. However, the final result of your digitization depends on the quality of the original item and conditions under which it was stored. We offer dust and scratch removal and color correction services at an additional cost. We also offer professional photo restoration services at an additional cost. Learn more about our specialty services.
What if one of my items is blank, damaged, or cannot be converted?
We do our best to digitize all items, even if that requires fixing a broken tape. However, sometimes items are not able to be digitized. You will receive a 100% refund for any items that cannot be processed.
If we process a video tape that is blank, we will issue you a 50% refund for that tape. The reason we don't offer a full refund is because our technicians must run through the entire tape to determine that all of it is blank, which takes time.