Frequently Asked Questions

You’ve got questions. We’ve got answers.

  • What is an "Item"?

  • Why should I digitize my memories?

  • What if I have extra items that I want to add to my box?

  • How will I get my digitized items back?

  • Where do you ship to?

  • Can I order multiple copies of thumb drives and DVD sets of my digitized memories?

  • How many DVDs will I receive if I choose to get my videos back on DVD?

  • How do I know that my precious memories will be safe during shipping?

  • Do you digitize sound on film?

  • Will you organize my digitized files in the order I packed them?

  • Do you restore or enhance my photos as part of the digitization process?

  • What if one of my items is blank, damaged, or cannot be converted?