Common Questions

You have questions. We have answers!

  • What is an "Item"?

  • What if I have extra items that I want to add to my FOREVER Box?

  • How will I get my digitized items back?

  • Can I order multiple copies of thumb drives and DVD sets of my digitized memories?

  • How many DVDs will I receive if I choose to get my videos back on DVD?

  • How do I know that my precious memories will be safe during shipping?

  • Where do you ship to?

  • Do you digitize sound on film?

  • Will you organize my digitized files in the order I packed them?

  • Do you restore or enhance my photos as part of the digitization process?

  • What if one of my items is blank, damaged, or cannot be converted?

  • Why should I digitize my memories?

View All FAQs

What Our Clients Have to Say


Connie W.


Thank you FOREVER!!

I’ve had 2 boxes done, one with old reels from 1968-1974 of my siblings and family and the other with VHS and 8mm tap...

Read more

Leigh D.


FOREVER is the best!

I would recommend everything about FOREVER. My most recent project was taking two very thick 12" traditional albums ...

Read more

Cindy M.


Ready for the future!

My family history is coming back to life because of FOREVER and the amazing FOREVER Box! As the family historian, I r...

Read more

Connect With Us

Our team is always happy to answer any questions you may have.

Connect With an Ambassador