Customer Commitments

Commitments to Our Forever™ Members

Preservation

  • Forever™ Guarantee. We guarantee that we will preserve your memories for your lifetime plus 100 years, and our goal is to keep your content safe for 1,000 years or more.

  • Control Your Legacy. We enable you to decide how your memories will be shared with future generations, and who has access to view, curate, and manage the content in your account. We will never shut down your account or delete your content, unless that is what you have asked us to do.

  • Pay Once, and Own Your Forever™ Account. Once you have paid for your membership and the storage in your Forever Account, we will never charge you again for that level of storage. The fees you pay for Forever Storage™ are invested in the Forever™ Guarantee Fund, where the funds are restricted and invested solely to support the ongoing preservation of your memories.

Protection

  • You Own Your Memories. You retain sole ownership of all of your content, and we will always give you the ability to download or delete content as you see fit. We only access your content as needed to store and manage the files across our network of secure data centers, or to provide you with service and support.

  • Safe and Secure. We will do our very best to keep your memories secure, using industry-leading encryption and high quality storage at multiple datacenters across geographically diverse locations. While no security measures are impenetrable, our service is designed to secure your content from unwanted access and preserve it through natural disasters, wars, terrorism, economic depressions, and other events that cause major disruptions in society.

  • Up-to-Date. We will migrate your content to new file formats over time, and provide modern applications to ensure that your memories can be enjoyed using the latest devices available decades – or even centuries – from now.

  • Preserving the Original Integrity of Your Memories. If you choose, we will preserve the original integrity of photos and other memories, rather than sacrificing quality to compress the files.

Privacy

  • Control Your Privacy. You have complete control over what content you choose to keep private, share with family or friends, or share publicly. We will maintain the privacy of your memories at the privacy level you choose, now and in the future, so you never have to wonder “who can see this?”

  • No Data Mining. We are committed to an experience where you and your private information are not the product up for sale. We will not sell or rent your personal information, disclose your information to third parties, or sell advertising against your content. The information we collect about how you use our services is used solely to provide customer support, complete your requests and transactions, and to help us understand how to innovate and improve our services over time.